Frequently asked questions
Equipment Hire
Are the prices listed on the site a ‘daily hire’ rate?
Naturally the majority of our business occurs over the weekend. The rates listed on the site are for a weekend rate (pick-up/delivery Friday, and return/collect Monday). Saturday morning, or outside of hours deliveries are also optional (additional delivery charges may occur).
Hire periods during the week vary, the rate applies to the day before the event until the day after the event.
When do I know if my booking is secured?
Booking are only secured once invoices have been paid. Deposits can be held for larger events. Marquees will need to be paid for to secure bookings.
Do you require a minimum spend on an order?
We don’t. Not all events are created equal, so we recognize that you may need one piece of hire equipment or ten for your function. We’ve got you covered either way.
Do you deliver to my suburb?
We are able to service most suburbs in South East Queensland. Delivery charges are dictated by your suburb’s distance from our depot at 6c Industrial Avenue, Caboolture South QLD 4510.
Can I collect the items from your depot?
Of course. Depending on the size of your order and the capacity to transport it, pickups can be made from our depot at 6c Industrial Avenue, Caboolture South QLD 4510. Please confirm a time when paying your invoice.
Do I have to be home for delivery?
We recommend that you or a representative be present at the time of delivery to ensure that your items get delivered to the correct location. If you cannot be home, we will deliver the items to a pre-designated location.
Do you set up all of the equipment, including tables, chairs, etc.?
People are particular when it comes to the set-up of their event, so we leave putting on the table linen, chair covers and sashes on chairs up to you.
As part of our delivery service, we will always happily place your hired products in the designated location of your choice for final set-up by your team. If you require additional assistance with furniture set-up arrangements must be made in advance and charges will apply.
Should I do anything with the items before you pick them up?
Please have items stacked in the same manner in which they were delivered. Please do not attempt to take down the tent structure.
What is my responsibility for merchandise return?
You have full responsibility of all rental equipment until a representative of arrives. After weekend events we start picking up orders Monday-Tuesday. If you have only requested a standard delivery and pickup, please have all rental equipment broken down or placed in an accessible area for pickup.
What happens if an item is broken, damaged or missing?
A replacement fee will be charged for all items broken, damaged or missing.
Can you install tents over decks, patios, or driveways?
Yes. Our frame tents can be installed over decks, patios, or driveways given the space needed. Sometimes this requires special staking or water barrel anchoring, so please let us know if you change the surface that your event will be located on.
Do you have insurance?
Yes, we are fully insured with public liability.
If you have any more questions please do not hesitate to ask the team
(The above questions do not take precedence of the Terms and Conditions)
